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Sales & Lending Associate

Ontario, California · Retail
Central Mega Pawn is currently seeking a talented Customer Service Associate (sales and lending) for our Ontario California Shop location. Full time. Compensation DOE and is paired with generous company sponsored fringe benefits.  Immediate hiring!  Interested in joining our fast paced and dynamic team? Apply today!
 
Job Summary 
We are recruiting for a hard-working person that has a tremendous amount of energy with experience in high volume customer sales and service. The core responsibility of the Sales Lending Associate is to tirelessly pursue/promote our products. Sales Lending Associates provide short-term loans to customers in exchange for valuable items such as jewelry, electronics, and musical instruments. In this role, pawnbrokers estimate an item’s value based on retail prices or market values of precious metals or stones, offering customers cash while holding the items as collateral. In many cases, Sales Lending Associates also handle retail sales of items that customers do not return to collect.
 
This position requires excellent customer service skills as well as the ability to successfully evaluate items and estimate resale value. Sales Lending Associates also need to keep up to date and informed about laws regarding the pawn industry, following protocol in maintaining detailed records of items and transactions, and provide assistance to law enforcement regarding items reported stolen.


What YOU'll Do as a Central Mega Pawn Sales Lending Associate-Duties & Responsibilities

Evaluate Pawned and Pledged Items
One of your main duties is estimating the value of pawned or pledged items, which can include electronics and cameras, musical instruments, and collectible items such as gold and jewelry. This requires extensive familiarity with the market values of these items, along with the ability to quickly make judgments about an item’s condition and resale potential. Need training?  No problem!  We offer best in class entry level Sales Lending Associate training! Do you have what it takes?

Issue Cash Loans to Customers
Sales Lending Associates use the value of items to determine customer loan amounts, holding the customer’s items as collateral. In determining loan offers, you'll determine the amount of the offer as well as loan terms and payment dates. You'll provide a receipt and written contract outlining the loan terms and the customer’s options to recover their item or extend the terms of their lease.

Sell Uncollected Items to Customers
If a customer does not redeem their item at the end of their loan term, then the you will help prepare that item for retail sale. You'll research and compare retail prices of similar items and prices incoming customer goods appropriately.

Adhere to Laws and Regulations
Finally, you will help ensure that your follow and adhere to both state/federal laws and regulations related to the pawn industry as well as company policies and procedures. Because of the heavily cash-based nature our business, you will follow our record keeping policies pertaining to all transactions and closely follow state and federal regulations for lending and selling items. 

Qualifications/Requirements
  • Phenomenal customer service skills - be prepared to showcase your awesome skills during an interview
  • Excellent Attendance Track Record-are you committed to showing up to work on time EVERY time? 
  • Ability to travel between store locations-you must have reliable transportation
  • A fantastic work ethic
  • Pass a background/credit check 
  • A history establishing yourself as trustworthy and honest-professional references min of three are required
  • Ability to work as a team and independently
  • Fast learner
At Central Mega Pawn, we strive to alter the “stereotype” of our industry that the media and Hollywood has pushed for years and invite you to come into  our Ontario CA location to receive superior customer service, and to enjoy the benefits that our business has to offer in retail sales or short-term loans. Our stores provide a clean, bright environment with friendly loan associates who are there to help. We have state of the art surveillance and security systems, so our team members and our customers can rest assured that their items are well protected while in our safe-keeping.

Duties of this job include
  • Prepare inventory for online catalog listings
  • Preparing paperwork and quotes for shipping
  • Processing orders, picking items and packing them for shipment
  • Communicating daily for order fulfillment needs
  • Receiving shipments and verifying received quantity against ordered quantity
  • Maintaining and filling online sales orders
  • Maintaining and organizing the warehouse and ordering shipping supplies
  • Answering shipping phone calls and replying to emails in a well-spoken/well written manner
 
Physical Requirements
  • Ability to repeatedly lift and carry items up to 40 lbs
  • Energetic and able to work quickly and precisely under pressure
 
Preferred Skills
  • Knowledge of International and domestic shipping procedures
  • Fluency in UPS World Ship, FedEx Ship Manager, DHL WebShip, and USPS Click-N-Ship
  • Preparation of Commercial invoices, Certificates of Origin, and Bills of Lading
  • Experience in online ordering and sales transactions
  • Basic electrical and mechanical experience is a plus
  • Fluent English
  • Fluent Spanish a huge plus!
  • Purchasing experience also a huge plus!
 
Benefits
  • Group Medical
  • Direct Deposit-paid weekly every Friday
  • 70 hours of PTO per year
  • 30 hrs of paid sick leave per year
  • Four (4) paid holidays (when scheduled to work on a company recognized holiday)
  • 24/7 employee service and support
We are an equal opportunity employer and look forward to your career interest with Central Mega Pawn.  For immediate consideration, please complete the online application and our Workforce Planning Specialist will review your resume and application within 24 hours of submission. 
 
 
Dmae Shannon, BSHRM, SPHR
Chief HR Practitioner 
HR Business Partner 
Tel:       916-752-2255 |  eFax:    916-244-0609

 
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